Exchange & Returns
Exchanges
Exchange request have to be made within 7 days from the date of receipt.
Kindly drop us an email at sales@requiemfit.com for an exchange / return, with your order number on the subject. You will hear back from us within 24 working hours.
Do ensure that the items are unused, unworn, unwashed, unaltered and undamaged, with tags still intact in its original packaging (ziplock bag and polymailer).
Exchanges are only eligible for items purchased at its original price / first timer / launch discount code. Sales items will not be eligible for an exchange. We do not accept exchange for items purchased from a 3rd party.
You may exchange to the same item of another colour / size / another item (depending on availability). You will be required to top up the difference if any. There will be no refund for items lower than the initial transacted amount.
Shipping costs will be borne by the customers.
Returns
Return request have to be made within 7 days from the date of receipt.
Kindly drop us an email at sales@requiemfit.com for an exchange / return, with your order number on the subject. You will hear back from us within 24 working hours.
Do ensure that the items are unused, unworn, unwashed, unaltered and undamaged, with tags still intact in its original packaging (ziplock bag and polymailer).
Returns are only eligible for items purchased at its original price. Items purchased with any discount codes / sales items will not be eligible for a return. We do not accept returns for items purchased from a 3rd party.
We will require 14 working days to process your returns and issue you store credits via email. No cash refunds will be offered.
Shipping costs will be borne by the customers.
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RQFT reserves the rights to reject any exchange request if the items did not meet our exchange / return policy requirements. In any event that the items are reject upon reaching us, the items will be shipped back to you and shipping costs will be borne by the customers.