FAQ
Email us at sales@requiemfit.com if you can't find your answers below.
Sizing
All measurements stated are full round measurements and are in inches (").
We would suggest sizing down for more compression (such as tights and tee shirts) and sizing up for more comfort (such as sports bra, shorts and tank tops).
Definitely! Ladies can wear guys' tee shirt and may use it as a pump cover.
Orders & Shipping
Orders will be delivered within 7 working days after shipping confirmation email, subjected to unforeseen circumstances / peak period delivery.
Kindly allow 48 - 72 working hours for your order to be dispatched. For any urgent orders, kindly email us. We will do our best to ship out ASAP.
Complimentary shipping for orders above $80 SGD / $63 USD / 941,029.00 IDR.
You may drop us an email regarding changes in orders. We will not be able to guarantee we are able to amend it.
Exchanges / Returns
Exchange request have to be made within 7 days from the date of receipt.
Kindly drop us an email at sales@requiemfit.com for an exchange / return, with your order number on the subject. You will hear back from us within 24 working hours.
Do ensure that the items are unused, unworn, unwashed, unaltered and undamaged, with tags still intact in its original packaging (ziplock bag and polymailer).
Exchanges are only eligible for items purchased at its original price / first timer / launch discount code. Sales items will not be eligible for an exchange. We do not accept exchange for items purchased from a 3rd party.
You may exchange to the same item of another colour / size / another item (depending on availability). You will be required to top up the difference if any. There will be no refund for items lower than the initial transacted amount.
Shipping costs will be borne by the customers.
RQFT reserves the rights to reject any exchange request if the items did not meet our exchange policy requirement. In any event that the items are reject upon reaching us, the items will be shipped back to you and shipping costs will be borne by the customers.
Return request have to be made within 7 days from the date of receipt.
Kindly drop us an email at sales@requiemfit.com for an exchange / return, with your order number on the subject. You will hear back from us within 24 working hours.
Do ensure that the items are unused, unworn, unwashed, unaltered and undamaged, with tags still intact in its original packaging (ziplock bag and polymailer).
Returns are only eligible for items purchased at its original price. Items purchased with any discount codes / sales items will not be eligible for a return. We do not accept returns for items purchased from a 3rd party.
We will require 14 working days to process your returns and issue you store credits via email. No cash refunds will be offered.
Shipping costs will be borne by the customers.
RQFT reserves the rights to reject any return request if the items did not meet our exchange policy requirement. In any event that the items are reject upon reaching us, the items will be shipped back to you and shipping costs will be borne by the customers.
We apologize for any inconvenience caused to you. We will do our best to rectify this issue for you ASAP.
Kindly take photos of the defects and send us an email at sales@requiemfit.com with your order number as on the subject.
You will hear back from us within 24 working hours.